Klang: The Klang Royal City Council (MBDK) always empowers staff skills when dealing with and dealing with customer complaints involving aspects of communication skills and confidence.
A professional appearance procedure and ability in complaint management will increase the positive perception of customers towards the image and reputation of MBDK which is now known as the royal city since last February.
Deputy Datuk MBDK, Mohd Zary Affendi Mohd Arif said the commitment of management and staff to listen and resolve municipal issues in addition to seeing complaints as an opportunity for improvement is one of the elements applied in the MBDK Complaint Management and Handling Course this time.
He said in a statement various group activities to further strengthen relations among Public Complaint Liaison Officers (PPPA) who are the backbone to the smoothness of the complaint process at MBDK.
"MBDK always pays attention to improve the efficiency and effectiveness of the service delivery system by focusing on customer service which is the core of the organization's excellence.
"I would also like to ask for the cooperation of the appointed councilors to play the role of mediator and facilitator between the PBT and the community in this state, thereby raising the dignity of the PBT based on its commitment to integrity, dynamism and concern.
"If there is any problem or any issue involving the people, councilors must play a proactive, prudent and wise role." he said.
He added that any problems faced by the people and the local community must be resolved within a reasonable period of time in line with the emphasis of the state government administration which wants all the pulse of the people to be heard and appropriate action taken to solve them.
Sumber : Harian Metro
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