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Customer Suggestion / Feedback Form

Valued customer,

Klang Royal City Council (MBDK) always ensures that all services provided meet the needs of customers and strive to improve any weaknesses. MBDK welcomes your participation in the customer satisfaction assessment survey for the sake of cleanliness and customer health.

Thank you.

Name

Gender

Male

Female

Please give your rating based on the quality of service delivery.

Questions	Excellent	Good	Moderate	Less Satisfactory	Unsatisfactory
Knowledge and skills	Excellent	Good	Moderate	Less Satisfactory	Unsatisfactory
Attitude to help	Excellent	Good	Moderate	Less Satisfactory	Unsatisfactory
Respect and considerate	Excellent	Good	Moderate	Less Satisfactory	Unsatisfactory
Warmth and politeness	Excellent	Good	Moderate	Less Satisfactory	Unsatisfactory
Waiting period	Excellent	Good	Moderate	Less Satisfactory	Unsatisfactory

Express your suggestions and views to improve our service.

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General line	03-3375 5555
Fax	03-3372 0344
Email	aduanmpk@mpklang.gov.my
Complaint line	03-3375 5555
Tol-free line	1 800 88 23826
Rapid squad	03-3370 1095